Hard Skills
AdvancedLabour RelationsManaging the relationship between the government agency and unionized employees, including interpreting collective agreements and handling grievances.
ExpertPerformance ManagementThe systematic process of ensuring district goals are met effectively through staff appraisals, coaching, and corrective action.
AdvancedStrategic Workforce PlanningIdentifying and addressing the gaps between the current workforce and the future human resource needs to meet program targets.
Soft Skills
AdvancedConflict ResolutionThe ability to facilitate the peaceful ending of disputes between staff members or between employees and the public.
IntermediateDiversity and Inclusion ManagementImplementing organizational practices that promote an equitable workplace and inclusive service delivery for a diverse population.