Hard Skills
ExpertStrategic Workforce PlanningThe process of analyzing and forecasting the talent needs of the regional library system to align staff capabilities with community service goals.
AdvancedLabor Relations ManagementManaging the relationship between library administration and organized labor groups or unions, including collective bargaining and grievance handling.
AdvancedSuccession PlanningIdentifying and preparing high-potential employees for future leadership roles within the library system to ensure leadership continuity.
Soft Skills
AdvancedPerformance ManagementEstablishing performance standards for library staff and branch managers to ensure high-quality public service and operational efficiency.
ExpertDiversity, Equity, and Inclusion (DEI) LeadershipDeveloping and implementing HR policies that ensure a diverse workforce and foster an inclusive environment for both staff and library patrons.
AdvancedConflict ResolutionFacilitating the resolution of interpersonal or professional disputes among library staff or between staff and the public.