Hard Skills
AdvancedVolunteer Recruitment and SelectionThe strategic process of identifying, attracting, and vetting candidates for unpaid roles within social and community services.
IntermediateTraining and Curriculum DevelopmentDesigning and implementing educational programs to provide volunteers with the necessary skills and knowledge for their roles.
AdvancedPerformance ManagementThe practice of establishing performance expectations and providing structured feedback to volunteers.
ExpertCompliance and Risk ManagementEnsuring volunteer programs adhere to labor laws, background check requirements, and health and safety regulations.
ExpertStrategic Workforce PlanningForecasting volunteer needs based on social program goals and aligning human resources to meet those objectives.
Soft Skills
AdvancedConflict ResolutionThe ability to navigate and settle interpersonal disputes between volunteers, staff, or service recipients.
AdvancedDiversity, Equity, and Inclusion (DEI) ImplementationCreating strategies to ensure the volunteer workforce reflects the demographic diversity of the community being served.