Hard Skills
ExpertLabor Relations ManagementThe practice of managing relationships between the transit agency and labor unions, including negotiating collective bargaining agreements and resolving grievances.
AdvancedStrategic Workforce PlanningThe analytical process of identifying current and future staffing needs to ensure the transit system has the right number of operators, mechanics, and administrators.
ExpertOccupational Health and Safety (OHS) ComplianceDesigning and enforcing safety policies that comply with regulatory standards like OSHA and DOT to protect transit employees and the public.
AdvancedPerformance ManagementEstablishing performance standards and evaluation systems to hold department heads and employees accountable for transit system KPIs.