Hard Skills
BasicPOS System OperationProficiency in utilizing electronic point-of-sale hardware and software to process transactions, returns, and service requests.
IntermediateInformation Retrieval and DisseminationAccurately gathering, organizing, and relaying specific information regarding company policies, services, and facility locations.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide professional, helpful, and high-quality assistance to meet customer needs and exceed expectations.
IntermediateConflict ResolutionThe capacity to handle and resolve customer complaints or disputes in a calm, efficient, and diplomatic manner.
IntermediateActive ListeningFully concentrating on what is being said rather than just passively hearing the speaker to understand customer needs.