Hard Skills
IntermediatePOS System OperationThe ability to efficiently operate Point of Sale hardware and software to process transactions, apply discounts, and issue receipts.
IntermediateCash Handling and ReconciliationThe process of accurately receiving cash, making correct change, and balancing the register at the end of a shift.
IntermediateFraud and Counterfeit DetectionIdentifying fraudulent payment methods, forged signatures, or counterfeit currency during the transaction process.
Soft Skills
AdvancedCustomer Service ExcellenceProviding high-quality assistance and maintaining a professional demeanor while interacting with customers at the front desk.
IntermediateConflict ResolutionThe skill of de-escalating tense situations and resolving customer complaints or disputes regarding transactions or service.
IntermediateMultitasking and Task PrioritizationThe ability to manage front-desk duties such as answering phones, greeting guests, and processing sales simultaneously.