Hard Skills
IntermediateCRM Software ProficiencyTechnical skill in using Customer Relationship Management tools to track interactions and manage client data.
AdvancedProduct and Service KnowledgeA comprehensive understanding of the features, benefits, and limitations of the company's offerings.
IntermediateWritten CommunicationThe ability to convey information clearly and professionally via email, chat, and official correspondence.
BasicData Entry AccuracyThe ability to input customer information and transaction details into systems without errors.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality support and assistance to customers before, during, and after their requirements are met.
AdvancedConflict ResolutionThe process of finding a peaceful solution to a disagreement or complaint raised by a customer.
IntermediateActive ListeningThe practice of fully concentrating on, understanding, responding to, and remembering what the customer is saying.