Hard Skills
IntermediatePOS System OperationProficiency in using Point of Sale software to record orders, process payments, and manage table billing efficiently.
AdvancedFood Safety and Hygiene StandardsAdhering to health and safety regulations regarding food handling, sanitation, and allergen awareness to prevent contamination.
IntermediateOrder Accuracy and DetailThe precision in recording specific customer preferences, dietary restrictions, and allergy requirements for correct meal delivery.
Soft Skills
IntermediateCustomer Service ExcellenceThe ability to provide high-quality service to patrons, ensuring their needs are met with a professional and friendly demeanor.
AdvancedConflict ResolutionEffectively managing guest dissatisfaction or disputes with poise and professionalism to reach an amicable solution.
IntermediateUpselling and Menu KnowledgeDeep understanding of food and beverage offerings to make recommendations that enhance the guest experience and increase sales.
AdvancedTime Management and MultitaskingThe ability to prioritize tasks and handle multiple tables or requests simultaneously during peak service hours.