Hard Skills
IntermediateMenu KnowledgeComprehensive understanding of food and beverage offerings, ingredients, and preparation methods.
BasicPOS System OperationAbility to use Point of Sale software to record orders, process payments, and manage tables.
IntermediateFood Safety and HygieneKnowledge and practice of food handling regulations to prevent contamination and illness.
Soft Skills
AdvancedCustomer Service ExcellenceProviding high-quality service and maintaining a positive attitude to ensure guest satisfaction.
IntermediateUpselling TechniquesPersuading guests to purchase additional or higher-priced items through suggestive selling.
AdvancedConflict ResolutionThe ability to handle guest complaints and service failures effectively to reach a satisfactory resolution.
IntermediateMultitasking and PrioritizationManaging multiple tables and tasks simultaneously during peak service hours without compromising service quality.