Hard Skills
Entry-levelCash HandlingThe ability to process physical currency accurately, provide correct change, and reconcile daily receipts at the end of a shift.
IntermediateElectronic Toll Systems OperationProficiency in using automated tolling software and hardware to monitor vehicle classification and electronic payment status.
BasicNumerical AccuracyMaintaining high precision when calculating fees, identifying vehicle classes, or managing transaction records.
Soft Skills
IntermediateCustomer ServiceProviding assistance and information to drivers while maintaining a professional and polite demeanor to facilitate smooth travel.
IntermediateConflict ResolutionThe ability to remain calm and professionally handle disputes or aggressive behavior from drivers regarding fees or delays.