Hard Skills
IntermediateCash HandlingThe ability to process currency, credit card transactions, and digital payments while accurately managing a cash drawer.
BasicPOS System ProficiencyTechnical skill in operating computerized point-of-sale software to process ticket sales and generate reports.
BasicMathematical AptitudeThe capacity to perform quick and accurate mental calculations for pricing, discounts, and change.
BasicInformation Security AwarenessKnowledge of protocols for handling sensitive customer data, such as credit card information and personal identification.
Soft Skills
IntermediateCustomer ServiceThe competency to provide polite, efficient, and helpful assistance to customers to ensure a positive brand experience.
IntermediateConflict ResolutionThe ability to handle customer complaints, pricing disputes, or seating issues with composure and professionalism.