Hard Skills
IntermediateIntegrated Library Systems (ILS)Proficiency in using specialized software to manage circulation tasks such as checking materials in and out, processing holds, and updating patron records.
IntermediateBibliographic ClassificationKnowledge of organizing and shelving materials according to established systems such as the Dewey Decimal System or Library of Congress Classification.
BasicCash HandlingAccurately processing payments for library fines, printing fees, or retail items using a point-of-sale system and maintaining a balanced drawer.
IntermediateDigital LiteracyAssisting patrons with the use of public computers, e-readers, printers, and accessing digital library databases or catalogs.
Soft Skills
IntermediateCustomer ServiceProviding professional and courteous assistance to library patrons regarding book locations, account inquiries, and library policies.
IntermediateConflict ResolutionThe ability to handle difficult interactions with patrons regarding late fees, lost items, or facility rules in a calm and effective manner.