Hard Skills
BasicCash HandlingThe ability to accurately process currency transactions, provide correct change, and reconcile till balances.
BasicToll Collection Systems OperationProficiency in using specialized software and hardware for processing electronic payments and manual receipts.
BasicBasic NumeracyApplying mental arithmetic to calculate toll fees based on vehicle class and provided funds.
Soft Skills
IntermediateCustomer ServiceProviding efficient, polite, and helpful assistance to travelers while maintaining a high throughput rate.
IntermediateSituational AwarenessMaintaining focus on the surrounding environment to identify traffic hazards, vehicle violations, or safety issues.
IntermediateConflict ResolutionThe ability to de-escalate interactions with difficult or non-paying drivers while remaining professional.