Hard Skills
IntermediateVisual MerchandisingThe practice in the retail industry of developing floor plans and three-dimensional displays in order to maximize sales.
FoundationalPOS System OperationThe ability to process customer transactions, handle payments, and manage returns using Point of Sale hardware and software.
FoundationalInventory ManagementMonitoring stock levels, replenishing shelves, and conducting regular audits to prevent shrinkage and stockouts.
Soft Skills
AdvancedConsultative SellingA sales technique focused on building a relationship and identifying customer needs to provide tailored product solutions.
IntermediateCustomer EmpathyThe capacity to understand and share the feelings of a customer to resolve complaints and enhance the shopping experience.