Hard Skills
AdvancedPersonnel SchedulingThe process of planning and assigning work shifts to engine technicians to ensure adequate shop coverage and repair throughput.
AdvancedOccupational Health and Safety (OHS) ComplianceEnforcing mandatory safety protocols, hazardous material handling, and the proper use of protective equipment within the engine repair facility.
Soft Skills
IntermediatePerformance ManagementSystematically evaluating technician repair quality, diagnostic accuracy, and efficiency against established shop standards.
ExpertTechnical Mentorship and CoachingProviding direct guidance and knowledge transfer to junior mechanics regarding complex engine diagnostics and specialized repair tools.
IntermediateConflict ResolutionIdentifying and mediating interpersonal disputes between shop staff or between technicians and service advisors to maintain a collaborative environment.