Hard Skills
IntermediatePOS OperationProficiency in using computerized point-of-sale systems to process ticket sales and concession transactions.
IntermediateCash HandlingThe ability to accurately count money, provide correct change, and reconcile a cash drawer at the end of a shift.
Soft Skills
IntermediateCustomer ServiceProviding helpful, high-quality assistance to guests regarding movie times, ratings, and theater policies.
IntermediateUpsellingSuggestively selling larger concession sizes or membership programs to increase the average transaction value.
BasicConflict ResolutionEffectively managing guest complaints regarding seating, technical issues, or sold-out shows.