Hard Skills
IntermediateStaff SchedulingThe process of coordinating and assigning work shifts to ice rink attendants to ensure optimal coverage and service during operating hours.
AdvancedOccupational Health and Safety ComplianceEnsuring all staff follow safety protocols regarding ice maintenance, equipment handling, and emergency response to prevent workplace accidents.
IntermediatePerformance ManagementSystematically evaluating the work quality of ice rink attendants and providing constructive feedback to improve service efficiency.
IntermediateOnboarding and TrainingThe process of teaching new hires about rink operations, equipment usage like skate sharpeners, and customer service protocols.