Hard Skills
IntermediateStaff SchedulingThe strategic planning and assignment of teller shifts to ensure adequate coverage during peak banking hours while managing labor costs.
AdvancedCompliance TrainingInstruction and monitoring of staff regarding banking regulations, anti-money laundering (AML) protocols, and internal security policies.
Soft Skills
IntermediatePerformance ManagementThe process of ensuring that a teller's activities and outputs meet the bank's goals in an effective and efficient manner through regular feedback and appraisals.
AdvancedConflict ResolutionThe ability to mediate and resolve disputes between team members or between tellers and customers regarding service issues.
IntermediateTalent DevelopmentIdentifying individual teller strengths and providing coaching or mentorship to prepare them for future roles or higher responsibilities.