Hard Skills
IntermediateStaff SchedulingThe strategic planning and assignment of work shifts to ensure adequate coverage of hospital admission desks at all times.
AdvancedHIPAA Compliance TrainingThe act of educating staff on the Health Insurance Portability and Accountability Act to protect sensitive patient health information.
IntermediateOnboarding and Employee OrientationThe systematic process of introducing new admitting clerks to the hospital's culture, software systems, and departmental protocols.
AdvancedWorkflow AnalysisThe process of examining the sequence of tasks in the admitting department to identify bottlenecks and areas for improvement.
Soft Skills
IntermediatePerformance ManagementThe process of ensuring that set activities and outputs meet an organization's goals in an effective and efficient manner through staff evaluation and feedback.
IntermediateConflict ResolutionThe ability to mediate and settle disputes between staff members or between clerks and patients/family members.