Hard Skills
IntermediateStaff Recruitment and SelectionThe process of identifying, interviewing, and hiring qualified animal care technicians and kennel assistants.
IntermediateEmployee SchedulingOrganizing and managing staff rosters to ensure 24/7 coverage for animal feeding, exercise, and medical monitoring.
AdvancedOccupational Health and Safety (OHS) ComplianceImplementing safety protocols to prevent animal-related injuries and managing workplace hygiene to prevent disease transmission.
Soft Skills
IntermediatePerformance Management and CoachingProviding regular feedback and technical training to staff on animal handling and facility maintenance.
IntermediateConflict ResolutionMediating disputes between staff members or addressing customer concerns regarding pet care and facility services.