Hard Skills
IntermediateStaff Recruitment and SelectionThe ability to identify, interview, and hire tour guides and support staff who possess the necessary storytelling skills and local knowledge.
AdvancedPerformance Management and FeedbackSystematically evaluating the performance of tour guides based on customer reviews, safety compliance, and service quality.
IntermediateWorkforce Scheduling and RosteringDesigning staff schedules that account for peak travel seasons, guide expertise, and labor law compliance.
IntermediateTraining and DevelopmentDeveloping and implementing onboarding programs and ongoing training sessions on safety, local history, and customer service.
AdvancedOccupational Health and Safety (OHS) ComplianceEnsuring all employees follow health and safety protocols to protect both staff and tourists during activities.