Hard Skills
IntermediatePoint of Sale OperationThe ability to process customer transactions, handle cash, and use digital payment systems accurately.
IntermediateVisual MerchandisingThe practice of designing and arranging floor displays and window settings to attract customers and promote sales.
BasicInventory ManagementSystematic monitoring of stock levels to ensure cards and gifts are restocked and organized by category.
Soft Skills
ProficientActive ListeningFully concentrating on what a customer is saying to understand their needs regarding specific card types or gift occasions.
IntermediateConflict ResolutionThe ability to handle customer complaints, return requests, or difficult situations calmly and professionally.