Hard Skills
IntermediateEmployee Recruitment and SelectionThe process of identifying, interviewing, and hiring qualified automotive technicians and service advisors to meet shop demands.
AdvancedWorkplace Safety and ComplianceEnsuring the shop adheres to OSHA standards and environmental regulations regarding hazardous waste and heavy machinery.
Soft Skills
IntermediatePerformance ManagementSystematically monitoring and evaluating technician productivity and the quality of exhaust system repairs.
IntermediateConflict ResolutionAddressing and settling disputes between staff members or between employees and customers regarding service outcomes.
IntermediateTraining and Development CoordinationOrganizing technical certification programs and safety workshops for staff to maintain modern vehicle repair standards.