Hard Skills
IntermediateWorkforce PlanningThe process of analyzing and identifying the need for and availability of mechanics to meet engine repair demands.
ExpertTechnical MentorshipSharing expert engine diagnostic and repair knowledge with apprentices and junior staff to develop their competencies.
Soft Skills
AdvancedPersonnel SupervisionThe ability to oversee the daily activities, work assignments, and output of mechanics and engine repair staff.
AdvancedPerformance ManagementEstablishing performance standards, providing feedback, and conducting formal appraisals for technicians.
IntermediateConflict ResolutionIdentifying and addressing disputes between team members or between staff and customers regarding repair outcomes.