Hard Skills
IntermediateProduct KnowledgeDeep understanding of features, benefits, and technical specifications of retail products to assist customers.
IntermediateVisual MerchandisingThe practice of developing floor plans and three-dimensional displays to maximize sales.
IntermediateCustomer Relationship Management (CRM)Using digital tools to track customer interactions and manage lead pipelines.
Soft Skills
AdvancedNegotiation and ClosingThe ability to handle objections and guide customers toward a final purchase decision.
IntermediateActive ListeningFully concentrating on what is being said rather than just passively hearing the message of the customer.