Hard Skills
IntermediateProduct KnowledgeIn-depth understanding of cable packages, internet tiers, streaming integrations, and hardware specifications to match services with customer needs.
AdvancedConsultative SellingA sales technique focusing on building relationships and using open-ended questioning to identify customer pain points before offering tailored solutions.
IntermediateCRM Software ProficiencyThe ability to navigate Customer Relationship Management platforms to record leads, manage follow-ups, and finalize service orders.
IntermediateVisual MerchandisingThe practice of designing and arranging retail displays to highlight equipment like set-top boxes and routers to attract customer interest.
IntermediateContractual ComplianceEnsuring that all service agreements, promotional terms, and legal disclosures are accurately explained and documented.