Hard Skills
IntermediateCRM Software ProficiencyThe ability to use software tools to manage and analyze customer interactions and data throughout the customer lifecycle.
IntermediateInquiry HandlingEfficiently locating and providing accurate information in response to specific client requests.
BasicData Entry AccuracyThe ability to input client information into digital systems without errors while maintaining speed.
Soft Skills
AdvancedConflict ResolutionThe process of resolving a dispute or a conflict by meeting at least some of each side's needs and addressing their interests.
IntermediateActive ListeningFully concentrating, understanding, responding, and then remembering what is being said by the client.