Hard Skills
ProficientCRM Software ProficiencyExpertise in navigating and updating Customer Relationship Management systems to manage customer interactions and data.
IntermediateProduct KnowledgeA thorough understanding of the company's products, services, and internal policies to provide accurate information.
Soft Skills
IntermediateActive ListeningThe ability to fully concentrate, understand, respond, and remember what customers are saying during interactions.
AdvancedConflict ResolutionThe skill of managing and de-escalating tense situations with upset or difficult customers.
IntermediateMulti-taskingThe capability to perform multiple tasks at once, such as updating records while conversing with a caller.