Hard Skills
IntermediateCRM Software ProficiencyThe ability to utilize Customer Relationship Management tools to record, track, and manage client interactions and data.
IntermediateService Estimation and QuotingThe skill of accurately calculating the costs, timeframes, and resource requirements for requested services.
AdvancedProduct and Service KnowledgeA comprehensive understanding of the features, benefits, and technical specifications of the products and services offered.
IntermediateSLA Compliance ManagementEnsuring that all service interactions meet the predefined Service Level Agreements in terms of speed and quality.
Soft Skills
AdvancedActive ListeningThe practice of fully concentrating on, understanding, responding to, and remembering what is being said by a customer.
AdvancedConflict ResolutionIdentifying and addressing customer complaints or disputes to reach a mutually beneficial solution.
IntermediatePersuasive CommunicationThe ability to influence customer decisions by articulating the value of recommended services or upgrades.