Hard Skills
AdvancedWorkforce PlanningThe strategic process of identifying and addressing the gaps between the current utility staff and the future human capital needs required to maintain water infrastructure.
ExpertLabor Relations ManagementNavigating collective bargaining agreements and maintaining productive relationships with labor unions representing utility workers.
ExpertOccupational Health and Safety LeadershipImplementing and enforcing safety protocols tailored to hazardous water treatment environments and field maintenance operations.
Soft Skills
IntermediatePerformance ManagementSetting technical KPIs for water operators and engineers and providing structured feedback to ensure operational efficiency.
AdvancedSuccession PlanningIdentifying and developing high-potential employees to fill key technical and leadership roles as senior staff retire.