Hard Skills
AdvancedWorkforce PlanningThe process of analyzing and forecasting the talent needed to maintain and expand gas distribution infrastructure.
ExpertLabor Relations ManagementThe ability to manage relationships with labor unions, including interpreting collective bargaining agreements and handling grievances within a utility environment.
IntermediateTechnical Competency DevelopmentIdentifying skills gaps in technicians and coordinating mandatory training for hazardous material handling and gas leak detection.
Soft Skills
ExpertSafety Leadership and ComplianceLeading a safety-first culture and ensuring all employees adhere to OHS and gas safety regulations.
AdvancedPerformance ManagementEstablishing KPIs for field teams and conducting performance reviews related to response times and repair quality.