Hard Skills
AdvancedWorkforce ForecastingThe process of predicting future staffing needs based on network expansion plans and service demand within the district.
ExpertLabor Relations ManagementManaging the relationship between the company and union representatives, including contract interpretation and grievance resolution.
Soft Skills
IntermediatePerformance ManagementImplementing systems to track and improve the productivity and quality of work of field technicians and office staff.
AdvancedSuccession PlanningIdentifying and preparing high-potential employees for future leadership roles within the telecommunications hierarchy.
IntermediateConflict MediationFacilitating discussions to resolve professional disagreements between staff members or different functional departments.