Hard Skills
AdvancedTechnical TroubleshootingThe systematic process of identifying, analyzing, and resolving software or hardware malfunctions and user errors.
IntermediateIncident Management SystemsProficiency in using software tools like ServiceNow, Zendesk, or Jira to track, manage, and document technical support requests.
IntermediateOperating System AdministrationKnowledge of configuring, managing, and troubleshooting various operating environments such as Windows, macOS, or Linux.
IntermediateTechnical DocumentationThe ability to create clear, concise knowledge base articles and internal guides for both technical and non-technical audiences.