Hard Skills
AdvancedTechnical TroubleshootingThe systematic process of identifying, analyzing, and resolving malfunctions in computer hardware, software, or network systems.
IntermediateIncident ManagementThe practice of using IT Service Management (ITSM) frameworks to log, track, and resolve user requests and reported issues within defined SLAs.
IntermediateNetwork DiagnosticsThe use of tools and protocols to identify connectivity issues, bandwidth bottlenecks, and security vulnerabilities within local or wide area networks.
IntermediateTechnical DocumentationCreating and maintaining accurate records of system configurations, user guides, and knowledge base articles for future reference.
AdvancedOperating System AdministrationConfiguring, updating, and managing end-user environments across various platforms such as Windows, macOS, or Linux.