Hard Skills
IntermediateHardware TroubleshootingThe ability to diagnose and repair physical components of computer systems, including peripherals, power supplies, and internal circuitry.
IntermediateTicketing System ManagementProficiency in utilizing IT Service Management (ITSM) tools like ServiceNow or Jira to log, prioritize, and track technical issues.
IntermediateOperating System AdministrationConfiguration, maintenance, and troubleshooting of various OS environments such as Windows, macOS, and Linux.
IntermediateTechnical DocumentationCreating and updating knowledge base articles, standard operating procedures (SOPs), and user guides for technical processes.
IntermediateNetwork Connectivity SupportDiagnosing and resolving issues related to LAN/WAN, VPN, Wi-Fi, and basic TCP/IP configuration.