Hard Skills
IntermediateEmployee Performance MonitoringThe process of observing and evaluating an employee's work behavior and results against established standards in a retail environment.
IntermediateWorkforce SchedulingAllocating staff resources and creating shift rosters based on peak retail hours, labor laws, and budget constraints.
BeginnerEmployment Law ComplianceAdhering to local labor regulations regarding working hours, breaks, health and safety, and non-discrimination in a retail setting.
Soft Skills
IntermediateConflict ResolutionThe ability to mediate and resolve disputes between staff members or between staff and customers effectively.
BeginnerOnboarding and TrainingIntegrating new hires into the retail team and providing necessary instructions on store policies, product knowledge, and POS systems.