Hard Skills
IntermediateObjection HandlingThe technique of addressing and overcoming customer concerns or hesitations during a sales pitch.
BasicProduct KnowledgeComprehensive understanding of the publications' content, demographics, and subscription packages.
BasicCRM Data EntryAccurately recording customer information and interaction outcomes in database software.
Soft Skills
IntermediatePersuasive CommunicationThe ability to influence others' opinions and decisions through clear and compelling messaging.
AdvancedResilience and PersistenceMaintaining a positive attitude and high activity levels despite frequent rejection.