Hard Skills
IntermediatePOS System ProficiencyThe ability to operate computerized point-of-sale software to record sales, process orders, and generate receipts accurately.
IntermediateCash Handling and ReconciliationThe skill of accurately counting currency, providing correct change, and balancing the cash drawer at the beginning and end of shifts.
IntermediateMenu Knowledge and UpsellingA deep understanding of food and beverage offerings to answer guest questions and suggestively sell high-margin items.
Soft Skills
AdvancedCustomer Service ExcellenceThe capacity to interact with guests in a polite, professional, and helpful manner to ensure a positive dining experience.
IntermediateConflict ResolutionThe ability to handle customer complaints or service issues calmly and effectively to reach a satisfactory resolution.