Hard Skills
IntermediatePOS System ProficiencyThe ability to operate computerized point-of-sale systems to process guest transactions, including room charges, restaurant bills, and incidental fees.
IntermediateCash Handling and ReconciliationThe process of managing physical currency, processing credit card payments, and balancing a cash drawer at the end of a shift.
BeginnerRegulatory ComplianceUnderstanding and applying laws related to currency transactions, data privacy (PCI DSS), and local tax requirements.
Soft Skills
IntermediateGuest Relation ManagementThe ability to provide a welcoming atmosphere while professionally handling guest inquiries, complaints, and billing disputes.
AdvancedConflict ResolutionUtilizing interpersonal skills to de-escalate situations when guests are dissatisfied with charges or service levels.