Hard Skills
IntermediateCase ManagementThe process of identifying, planning, and coordinating services to meet an individual's specific social needs.
IntermediateCommunity OutreachThe practice of providing services and information to populations who might not otherwise have access to those services.
AdvancedCrisis InterventionImmediate and short-term emergency help for individuals experiencing emotional, mental, physical, or behavioral distress.
IntermediateNeeds AssessmentA systematic process for determining and addressing gaps between current conditions and desired conditions.
Soft Skills
AdvancedConflict ResolutionThe ability to facilitate the peaceful ending of a conflict and retribution.
IntermediateCultural CompetencyThe capacity to function effectively within the context of the cultural beliefs, behaviors, and needs presented by consumers and their communities.