Hard Skills
IntermediateSales PersuasionThe ability to influence potential customers to purchase products from a catalogue by highlighting benefits and addressing objections.
BasicOrder ProcessingAccurately entering customer orders into a digital system and managing the transaction workflow.
IntermediateProduct KnowledgeDeep understanding of the features, benefits, and specifications of items listed in the sales catalogue.
Soft Skills
IntermediateCustomer ServiceProviding professional assistance and support to customers before, during, and after a purchase to ensure satisfaction.
IntermediateActive ListeningFully concentrating on what is being said by the customer to understand their needs and requirements.