Hard Skills
AdvancedCommercial Vehicle SpecificationsDeep technical knowledge of truck performance, towing capacities, engine types, and chassis configurations.
BasicVisual Merchandising (Lot Management)Strategically arranging trucks and promotional signage on the sales lot to maximize visibility and attract foot traffic.
IntermediateCRM ManagementProficient use of Customer Relationship Management software to track leads, schedule follow-ups, and manage the sales pipeline.
Soft Skills
IntermediateConsultative SellingThe ability to ask diagnostic questions to identify business or personal transportation needs and offer tailored vehicle solutions.
AdvancedNegotiation and ClosingThe skill of navigating price objections, trade-in valuations, and financing terms to reach a mutually beneficial agreement.