Hard Skills
IntermediateVehicle Lease StructuringThe technical ability to calculate lease payments by factoring in the manufacturer's suggested retail price, residual value, money factor, and applicable taxes.
IntermediateCRM ManagementProficiency in using Customer Relationship Management software to track leads, log interactions, and schedule follow-up appointments.
IntermediateRegulatory Compliance KnowledgeUnderstanding of legal requirements such as the Truth in Lending Act and consumer protection laws related to vehicle leasing.
IntermediateAutomotive Product KnowledgeDeep understanding of vehicle specifications, safety features, trim levels, and technological integrations across the inventory.
IntermediateTrade-in Valuation AnalysisThe skill of assessing the condition and market value of a customer's current vehicle to apply toward a new lease agreement.