Hard Skills
IntermediateCRM Software ProficiencyTechnical ability to navigate and manage customer data using platforms like Salesforce or HubSpot.
IntermediateTelemarketing Regulations ComplianceKnowledge of legal frameworks like the Telephone Consumer Protection Act (TCPA) and Do Not Call Registry to ensure lawful operations.
Soft Skills
IntermediatePersuasive CommunicationThe ability to influence others' decisions and behaviors through effective verbal communication.
AdvancedResilience and Rejection HandlingMaintaining a positive attitude and productivity despite frequent negative responses or "no" answers.
IntermediateActive ListeningFully concentrating on what is being said rather than just passively hearing the speaker to understand intent and needs.