Hard Skills
IntermediateVisual MerchandisingThe practice of designing and arranging floor plans and product displays to maximize sales and aesthetic appeal.
IntermediateProduct KnowledgeThe comprehensive understanding of product features, benefits, and technical specifications to inform customer choices.
BasicPoint of Sale (POS) OperationThe technical proficiency in using electronic systems to process transactions, manage returns, and track inventory.
Soft Skills
EntryCustomer EngagementThe ability to proactively initiate positive interactions with shoppers to create a welcoming retail environment.
EntryActive ListeningThe skill of fully concentrating on, understanding, and responding to customer inquiries and needs effectively.
IntermediateConflict ResolutionThe ability to handle customer complaints and difficult situations with professionalism and de-escalation techniques.