Hard Skills
IntermediateTicketing System ProficiencyThe ability to operate railway-specific reservation and ticketing software to issue, exchange, and refund tickets efficiently.
FoundationalFinancial Transaction AccuracySkill in processing various forms of payment, including cash, credit, and digital vouchers, while ensuring precise till reconciliation.
IntermediateRegulatory KnowledgeUnderstanding of transport laws, passenger rights, and safety protocols specific to rail and water transport sectors.
IntermediateLogistics and Cargo HandlingKnowledge of the procedures for documenting, tracking, and managing the movement of freight and passenger luggage.
IntermediateMultilingual CommunicationThe ability to assist diverse passenger populations in multiple languages to facilitate travel and provide information.