Hard Skills
IntermediateTicketing System ProficiencyThe ability to operate specialized software for booking, issuing, and revalidating tickets for ground and water transport.
IntermediateCargo Documentation ManagementProcessing shipping documents, bills of lading, and manifest reports for the transportation of freight and cargo.
IntermediateSafety and Security Protocol AdherenceVerifying passenger identification and screening baggage or cargo for restricted or dangerous goods according to transport regulations.
IntermediateFinancial Transaction AccuracyCalculating fares, processing payments, and managing cash drawers or electronic payment systems for tickets and excess baggage.
IntermediateMultilingual CommunicationThe ability to assist passengers in multiple languages to facilitate boarding and information sharing in international transport hubs.
Soft Skills
AdvancedCustomer Service ExcellenceProviding high-quality assistance to passengers regarding routes, schedules, and boarding procedures while maintaining a professional demeanor.
AdvancedConflict ResolutionEffectively managing passenger grievances, boarding disputes, or complaints arising from delays and cancellations.