Hard Skills
IntermediateStaff Recruitment & SelectionThe ability to identify talent needs, conduct interviews, and select candidates who fit the store culture and operational requirements.
IntermediateWorkforce SchedulingDesigning staff rosters that align with peak foot traffic hours while adhering to labor budgets and compliance laws.
IntermediateEmployee Onboarding & TrainingThe systematic process of integrating new hires and training them on POS systems, product knowledge, and store policies.
Soft Skills
AdvancedPerformance CoachingProviding continuous feedback and development guidance to retail associates to improve sales techniques and customer engagement.
IntermediateConflict ResolutionIdentifying and addressing interpersonal disputes or grievances between team members to maintain a positive work environment.