Hard Skills
IntermediateRecruitment and StaffingThe process of identifying, interviewing, and selecting qualified candidates for front-of-house and back-of-house positions.
AdvancedLabor Law ComplianceEnsuring that restaurant operations adhere to local and federal employment regulations, including minimum wage, overtime, and age requirements.
AdvancedLabor Cost ManagementAnalyzing and optimizing staff schedules to balance labor expenses with sales volume and service standards.
Soft Skills
AdvancedConflict ResolutionManaging and resolving interpersonal disputes between staff members or between staff and customers in a high-pressure environment.
IntermediatePerformance Management and TrainingProviding ongoing feedback, conducting performance reviews, and implementing training programs for food safety and service quality.