Hard Skills
IntermediateRadio Protocol ProficiencyKnowledge of standard radio communication procedures, including phonetic alphabets and clear speech protocols.
AdvancedComputer-Aided Dispatch (CAD) SystemsOperating specialized software to log incidents, track units, and manage resources in real-time.
IntermediateGeographic LiteracyUnderstanding map coordinates, local landmarks, and navigation tools to direct units efficiently across a service area.
Soft Skills
AdvancedCrisis ManagementThe ability to remain calm and make effective decisions under high-pressure or emergency situations.
IntermediateActive ListeningFully concentrating on what is being said rather than just passively hearing the message of the caller or field unit.